Troubleshooting |
Troubleshooting is a form of finding out the problems related to a computer or a computer network, and then fixing it. In troubleshooting, one usually searches and isolates the potential source of a problem. Then a typical elimination process follows.
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While troubleshooting, one approaches with the idea that "when you see hoof prints, look for horses, not zebras". It suggests that you should start with the most probable and simplest possible problems.
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Importance of Troubleshooting
Troubleshooting has much in common with an insurance policy. While everyone agrees that it's a good idea, no one is ready to pay for it. All of a sudden you run into a situation where you need it badly. This part of computing is seriously ignored until something terrible happens to your computer or network.
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Software troubleshooting and hardware troubleshooting are two interwoven fields. Generally, troubleshooting is used for problems related to hardware. If the problem is software related, it is termed as debugging.
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Steps
A troubleshooting involves the following steps:
· Identifying the symptoms
· Locating the problem
· Finding out the reason
· Preparation for fixing the problem
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Various Levels
Troubleshooting is a process that involves different levels. They are:
· Break-fix troubleshooting - In a computer network, sometimes you have to face an unknown or broken network. You might not have access to the required information.
· Configuration troubleshooting - This is to make sure that your computer configuration is working perfectly.
· Debugging - This is the hardest part; to debug someone else's software. This part requires in-depth knowledge and is best handled by engineers.
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Symptoms
Troubleshooting symptoms can be classified as follows:
· Unexpected Log Message - The hardware, software or platform performs an unexpected behavior.
· Unexpected Behavior -The log throws an unexpected log message.
Let the Net Help You
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If you are faced with computer problems, the Internet is a great resource for problem solving. You can look for troubleshooting tips over the various computer-related sites. Almost all the manufacturers of hardware and software provide a section named Frequently Asked Questions (FAQ) on their websites.
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Allwonderscomputers provides you with a basic idea on Troubleshooting.
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